At Victoria Shots, we strive to provide high-quality photography equipment to our customers. If for any reason you are not satisfied with your purchase, we offer the following return and refund policy:
1. Return Eligibility
- Returns are only accepted if the product is defective or damaged upon arrival.
- If you receive a damaged or defective item, you must notify us within 7 days from the date of delivery. After this period, returns will not be accepted.
- The product must be unused, in its original packaging, and in the same condition as when it was received.
2. How to Request a Return
To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Include the following information in your email:
- Order number.
- Description of the issue or damage.
- Photos of the damaged or defective product.
3. Refund Process
- Once we receive and inspect the returned product, we will issue a refund to you.
- The refund will be processed through Cash on Delivery method, and you will be contacted by our team for further instructions.
- Refunds will be processed within 7 business days after the returned product has been inspected and approved.
4. Non-Returnable Items
- Due to the nature of our products, items that have been used or opened will not be eligible for a return or refund unless defective.
- We do not accept returns on products that are not damaged or defective.
5. Shipping Costs
- If the product is defective or damaged, we will cover the return shipping costs.
- For other returns, the customer is responsible for the return shipping costs.
If you have any further questions about our return and refund policy, please feel free to reach out to us at [email protected].